I purchased a Samsung 26" LCD HDTV for the bedroom and received it yesterday. It was fucked out of the box. When the power is off, the tv makes an annoying, high-pitched keening sound, akin to the sound a field mouse makes while one of my cats is playfully murdering it. Other than that, it's fine.
I sent an email to customer disservice at Amazon and received a fun reply: basically, fuck you. They told me to go to Samsung, it's not their problem now. Samsung said I need to get an RA, return it to them and wait for it to be fixed.
Correct me if I'm wrong, but if I buy something from a store and it's broken when I open the box, isn't it said store's responsibility to replace the merchandise or refund the money to me? I've spent thousands of dollars at Amazon in the last couple of years alone and I'm pissed.
This is the best part: at the end of their fuck you response email to me, it says this:
We're Building Earth's Most Customer-Centric Company.
Yeah, right.
0 comments:
Post a Comment